Travel, tourism & hospitality
With a BA in French and Spanish coupled with a passion for language, foreign culture and travel, Miriam has had opportunities to not only visit, but also live in a number of different countries. She has spent extensive time in both France and Spain, and also lived in the French West Indies for four years.
Miriam was the resident manager of a luxury boutique hotel in St. Martin, dramatically increasing occupation levels and improving customer reviews during her time there, as well as undertaking a full refurbishment of the property.
Her knowledge and experience in the travel and tourism industry recently prompted several new business ventures with her husband, Sam, including the launch of a series of fresh and innovative travel guides to London and an online e-guide to the Caribbean island of St. Martin.
Miriam also has an in-depth knowledge of the corporate hospitality and sponsorship arena through her work with Lloyds TSB and leadership of their corporate partnership with the London 2012 Games.
As a dynamic speaker and consultant, one of Miriam’s driving passions is customer experience, and the dramatic impact that great service can make on any business’ bottom-line.
With first-hand experience in the service industry and proven results in this field, Miriam’s enthusiasm and knowledge make her the perfect subject-matter expert, with the ability to look over a business and tailor strategic solutions which are easy to implement.
Listen to Miriam being interviewed by Rob Brown on delivering a superior Customer Experience here
Miriam believes that the way a company communicates internally and externally has a profound impact on the amount and quality of the business they do.
With extensive marketing communications experience and knowledge, Miriam is able to analyse a business' communications, and make changes which will dramatically improve their perception in their chosen markets.
Miriam is not only a dynamic and passionate speaker herself, she also has a fantastic ability to draw this talent out of others. She believes that many senior managers and team leaders have never developed this essential skill, and her intensive programmes can help anyone pitch and present with far greater power and persuasion, leading to improved business results all round.
For more information about the consulting solutions which Miriam can provide for your company, please visit the Miriam Staley Consulting site, or send us an email on email@example.com